Ahrholdt, D. C., Gudergan, S. P., & Ringle, C. M. (2019). Enhancing loyalty: When improving consumer satisfaction and delight matters. Journal of Business Research, 94(March 2017), 18–27. https://doi.org/10.1016/j.jbusres.2018.08.040

Anisimova, T., Weiss, J., & Mavondo, F. (2019). The influence of corporate brand perceptions on consumer satisfaction and loyalty via controlled and uncontrolled communications: a multiple mediation analysis. Journal of Consumer Marketing, 36(1), 33–49. https://doi.org/10.1108/JCM-05-2017-2199

Asnawi, N., Sukoco, B. M., & Fanani, M. A. (2020). The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks. Journal of Islamic Marketing, 11(1), 192–212. https://doi.org/10.1108/JIMA-03-2017-0033

Bajpai, N. (2018). Business Research Methods. 362. http://www.amazon.com/Business-Research-Methods-2nd-Edition/dp/1741032539

Carzedda, M., Marangon, F., Nassivera, F., & Troiano, S. (2018). Consumer satisfaction in Alternative Food Networks (AFNs): Evidence from Northern Italy. Journal of Rural Studies, 64(October), 73–79. https://doi.org/10.1016/j.jrurstud.2018.10.003

Cho, Y. (2017). A consumer satisfaction model based on the integration of EDT and TAM: comparative study of Korean and US consumers. Asia Pacific Journal of Marketing and Logistics.

Harker, F. R., Hunter, D., White, A., Richards, K., Hall, M., & Fullerton,

C. (2019). Measuring changes in consumer satisfaction associated with kiwifruit ripening: A new approach to understand human-product interactions with fruit. Postharvest Biology and Technology, 153(October 2018), 118–124. https://doi.org/10.1016/j.postharvbio.2019.03.010

Hossain, M. S., Muhammad, G., & Amin, S. U. (2018). Improving consumer satisfaction in smart cities using edge computing and caching: A case study of date fruits classification. Future Generation Computer Systems, 88, 333–341.

https://doi.org/10.1016/j.future.2018.05.050

Khosroshahi, H., Rasti-Barzoki, M., & Hejazi, S. R. (2019). A game theoretic approach for pricing decisions considering CSR and a new consumer satisfaction index using transparency-dependent demand in sustainable supply chains. In Journal of Cleaner Production (Vol. 208). Elsevier B.V. https://doi.org/10.1016/j.jclepro.2018.10.123

Kotler, P., & Keller, K. L. (2016). A Framework for Marketing Management.

Meesala, A., & Paul, J. (2018). Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future. Journal of Retailing and Consumer Services, 40(July), 261–269. https://doi.org/10.1016/j.jretconser.2016.10.011

Murfield, M., Boone, C. A., & Thomas, R. (2017). Investigating logistics service quality in omni-channel retailing ". International Journal of Physical Distribution & Logistics Management, 47(4), 263–296.

Mvele, S. H., Mengue, L. A., & Ekome Ekane, G. C. (2019). Multiple subscriptions to mobile networks and consumer satisfaction. Journal of Retailing and Consumer Services, 47(18), 375–381. https://doi.org/10.1016/j.jretconser.2018.12.009

Nawi, N. B. C., Al Mamun, A., Nasir, N. A. M., Abdullah, A., & Mustapha, W. N. W. (2019). Brand image and consumer satisfaction towards Islamic travel packages. Asia Pacific Journal of Innovation and Entrepreneurship, 13(2), 188–202. https://doi.org/10.1108/apjie-02-2019-0007

Park, S., Hahn, S., Lee, T., & Jun, M. (2018). Two factor model of consumer satisfaction: International tourism research. Tourism Management, 67, 82–88. https://doi.org/10.1016/j.tourman.2018.01.007

Schofield, P., Coromina, L., Camprubi, R., & Kim, S. (2020). An analysis of first-time and repeat-visitor destination images through the prism of the three-factor theory of consumer satisfaction. Journal of Destination Marketing and Management, 17(July), 100463. https://doi.org/10.1016/j.jdmm.2020.100463

Sedunov, J. (2020). Small banks and consumer satisfaction. Journal of Corporate Finance, 60, 101517. https://doi.org/10.1016/j.jcorpfin.2019.101517

Swart, D. J., & Bekker, A. (2019). The relationship between consumer satisfaction and psychoacoustics of electric vehicle signature sound. Applied Acoustics, 145, 167–175. https://doi.org/10.1016/j.apacoust.2018.09.019

Thyroff, A., & Kilbourne, W. E. (2018). Self-enhancement and individual competitiveness as mediators in the materialism/consumer satisfaction relationship. Journal of Business Research, 92(May 2017), 189–196. https://doi.org/10.1016/j.jbusres.2018.07.023

Verma, P., Kumar, S., & Sharma, S. K. (2020). e-Healthcare service quality: consumer satisfaction and its association with demographic characteristics. International Journal of Health Care Quality Assurance, 33(6), 413–428. https://doi.org/10.1108/IJHCQA-02-2020-0030

Wang, C., Yu, J., Gallagher, D. L., Byrd, J., Yao, W., Wang, Q., Guo, Q., Dietrich, A. M., & Yang, M. (2020). Pyrazines: A diverse class of earthy-musty odorants impacting drinking water quality and consumer satisfaction. Water Research, 182, 115971. https://doi.org/10.1016/j.watres.2020.115971

Watanabe, E. A. de M., Torres, C. V., & Alfinito, S. (2019). The impact of culture, evaluation of store image and satisfaction on purchase intention at supermarkets. Revista de Gestão, 26(3), 256–273. https://doi.org/10.1108/rege-12-2017-0009